Frequently Asked Questions
Everything you need to know about shopping with [aka]
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international destinations.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
How can I ensure I'm ordering the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Can I track my order once it has shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Are your materials sustainably sourced?
[aka] is committed to ethical fashion. We partner with certified manufacturers and prioritize organic cotton, recycled polyester, and eco-friendly dyes across our seasonal collections.